Returns & Exchanges Policy

We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.

To be eligible for a return, items must be in their original condition, unworn, unused, with all original tags attached, and in their original packaging. Proof of purchase or order confirmation is required.

How to Request a Return

To initiate a return, please contact us via WhatsApp or email at contact@nordune.co within 14 days of receiving your order.

Once your request has been reviewed and approved, we will arrange collection of the item or provide return instructions, as applicable.

Please note:

• Return shipping charges will be deducted from the refund amount unless the return is due to an error on our part.

• Original shipping charges are non-refundable unless the return is due to an error on our part.

• Returned items must be received in their original condition, unworn, unused, with all original tags attached, and in their original packaging.

• Nordune reserves the right to reject returns that do not meet the conditions outlined in this policy.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval status of your refund.

If approved, the refund will be issued to the original payment method within 10 business days. Please note that your bank or card provider may require additional time to process and post the refund.

Items that show signs of wear, washing, alteration, damage, odors, stains, misuse, or missing tags may not be eligible for a refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us via WhatsApp or email at contact@nordune.co.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is defective, damaged, or incorrect, please contact us within 48 hours of delivery and provide clear photographs of the issue. We will assess the matter and arrange a replacement, exchange, or refund where appropriate.

In such cases, Nordune will cover all related collection and delivery charges.

Non-Returnable Items

The following items are not eligible for return or refund unless received defective or incorrect:

• Thermal base layers, including thermal tops and thermal leggings, due to hygiene reasons.

• Hand warmers that have been opened, activated, or used.

• Custom-made or personalized products.

• Gift cards.

• Clearance or sale items marked as Final Sale.

Exchanges

If you would like to exchange an item for a different size or eligible alternative, please contact us within 14 days of receiving your order.

The item must meet all return eligibility requirements and be subject to stock availability.

Exchange shipping charges may apply unless the exchange is required due to an error on our part.

International Returns

We offer a 14-day return period for international orders from the date of delivery.

To be eligible for a return, items must be unworn, unused, in their original packaging, and with all tags attached.

Customers are responsible for all international return shipping costs, customs duties, taxes, and any related fees unless the return is due to a defective, damaged, or incorrect item supplied by Nordune.

Before returning any item, customers must contact Nordune via WhatsApp or email at contact@nordune.co to obtain return approval and return instructions.

Once the returned item has been received and inspected, any approved refund will be issued to the original payment method. Original shipping charges are non-refundable.

If an item is received defective, damaged, or incorrect, Nordune will arrange an appropriate replacement, exchange, or refund and will cover reasonable return shipping costs associated with the issue.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Email: contact@nordune.co

WhatsApp: +965 6161 9233