Shipping Policy

Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays).

Once your order has been processed and dispatched, you will receive a shipping confirmation email or message containing your tracking information.

During periods of high order volume, promotional campaigns, holidays, or unforeseen circumstances, order processing and shipping may take longer than usual. We appreciate your patience and understanding.

Local Delivery (Kuwait)

Estimated Delivery Time: 1–3 business days after dispatch.

Delivery fees are calculated at checkout and may vary depending on the delivery location within Kuwait.

Delivery times are estimates only and may vary due to weather conditions, public holidays, courier delays, or other circumstances beyond our control.

International Shipping

We ship worldwide through trusted shipping partners such as DHL, Aramex, or other authorized courier services.

International Shipping Fees: Calculated at checkout based on destination and package weight.

Estimated Delivery Time: Varies depending on the destination country and courier service selected.

Please allow 1–2 business days for order processing before shipment.

Once your order has been dispatched, you will receive tracking information to monitor your shipment.

Please note that delivery timeframes are estimates only and may be affected by customs clearance procedures, local courier operations, public holidays, weather conditions, or other factors beyond our control.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping fee and are the sole responsibility of the customer.

Nordune has no control over these charges and cannot predict their amount.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

Nordune is not responsible for delays, failed deliveries, lost packages, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

Lost, Delayed, or Damaged Shipments

Once an order has been handed over to the courier, delivery times are subject to the courier's operations.

Nordune is not responsible for delays caused by customs clearance procedures, weather conditions, public holidays, courier disruptions, or other circumstances beyond our control.

If your shipment is lost, delayed, or arrives damaged, please contact us as soon as possible and we will do our best to assist in resolving the issue with the shipping provider.

Contact Us

For any shipping-related inquiries, please contact us:

Email: contact@nordune.co

WhatsApp: +965 6161 9233